Customer Service
- Product Availability
- Cellphoneholdershop.com will always try to provide you with the goods you are ordering online as soon as possible, so you can enjoy our amazing products quickly. We place a lot of emphasis on the quality of the items, and we strive to keep the prices as low as possible, and as a result it is possible that some of the phone accessories are no longer in the inventory.
In case we no longer have the desired item available, and it would be impossible to ship it to you right away, we will make sure that you won’t be left hanging. Somebody from customer support will get in touch with you soon to inform you about the status of the product. We try to keep the anticipated delivery dates as accurate as possible, but some of the factors that influenced them are not within our control, so the dates can change. - Payment Methods
- Cellphoneholdershop.com will list all its products in US currency and all the orders will be conducted in the same currency, which is the US dollar. We also require the exact US billing address before we complete the purchase and that’s why you won’t be able to pay for an order with credit cards that have a foreign billing address. On the flip side, US residents will enjoy a broad variety of payment methods, with credit cards such as MasterCard, American Express, Visa, Discover or MasterCard and Visa Check Cards being accepted. The same applies to PayPal Express Checkout.
- Our Easy Hassle Free Return Policy
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CellPhoneHolderShop.com will be happy to replace or refund the items you are not satisfied with by using our policy of Easy no-hassle return. Within 90-day of receipt, you can contact us at cs@cellphoneholdershop.com for the product that doesn’t meet your expectations.
Please make sure to complement any return with our RMA number. This can be attained by sending an email to us and will give you a RMA # for reference.
Also, add the data listed below:
- Order Number
- Date of original purchase
- Reason for the request for RMA
- Your email Address
- Warranty Policy
- The iron-clad 100% Quality Assurance Guarantee is our way of saying that CellPhoneholderShop.com believes in quality and is ready to reimburse any defective products. All items in our inventory have a one-year warranty, unless stated otherwise and all you need to do to receive the replacements is to send the product to CellPhoneholderShop.com at the address listed below, accompanied by a letter about the particular issues.
In less than two weeks, we will process the warranty replacements, and if we are out of stock, we’ll substitute that specific item with a similar product. CellPhoneholderShop's warranty will not include faulty installation or any kind of violence exercised over the product.It is important to realize that CellPhoneholderShop.com will not be held accountable for any damage that occurs during the installation of any product. Negligence and abuse are not covered by the warranty, so for mobile phones it is recommended to contact the producer.
- Safe Shopping Guarantee
- With CellPhoneHolderShop.com, all the transactions are secured, because the safety of our clients is our main concern. You will not pay anything if someone does unauthorized charges of your card following a purchase, and we guarantee that while shopping with us, nothing like this will happen. In the unlikely case when you suspect an unauthorized transaction performed with your CC, make sure you let the card provider know about this as soon as possible.
The online environment can be pretty dangerous and that’s why we go to great lengths to make sure that our software is always updated. We don’t take these online threats lightly, and we encrypt of the sensitive information, including personal data such as the name, address or credit card number, so it won’t get into the wrong hands.
CellPhoneHolderShop.com goes a step forward when it comes to security and will protect your account with a password chosen by you, so nobody else will be able to access it. CellPhoneHolderShop.com recommends that each time after you complete a transaction and leaves the computer, to sign out and close the browser. Furthermore, it is essential not to share the password with anyone, as CellPhoneHolderShop.com will not be liable if you disclose the password.
CellPhoneHolderShop.com
1205 John Reed Ct.
City of Industry, CA 91745
